As we approach the Thanksgiving holiday season, we want to inform our valued partners about our upcoming schedule changes and support availability.
Holiday Schedule
Closed: Thursday, November 28th (Thanksgiving Day)
Closed: Friday, November 29th
Regular Operations Resume: Monday, December 2nd
Emergency Support While our regular support team will be enjoying time with their families, we understand that technology doesn't take holidays. Emergency support will remain available for urgent matters during the closure period. Our on-call team will be ready to assist with critical issues.
What Constitutes an Emergency?
System-wide outages
Critical backup failures
Security-related incidents
Data recovery emergencies
Regular Support Hours Our standard support hours (9 AM to 9 PM EST, Monday through Friday) will resume on Monday, December 2nd.
Planning Ahead To ensure smooth operations during the holiday period, we recommend:
Reviewing your backup schedules
Checking system notifications
Addressing any pending support tickets
Planning any major changes or updates for after the holiday period
From all of us at Magnus Box, we wish you and your families a wonderful Thanksgiving filled with joy, gratitude, and precious moments with loved ones.
For any questions or concerns before the holiday closure, please don't hesitate to reach out to our support team at support@magnusbox.com or (888) 933-2975.
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